At Winning Services, we do our best to recycle old appliances, product packaging, and mattresses. This helps to keep communities clean and protect the environment, while helping to bolster the recycling industry in Australia and New Zealand and generate jobs.
As All Heart NZ’s Impact Partner, Winning Services New Zealand has made an ongoing commitment to further our sustainability efforts both environmentally and socially through practical steps, such as using All Heart NZ’s services – Redirect, Repurpose and Reduce.
All Heart NZ uses the funds raised through their sustainability services to support partner organisations to reduce poverty, increase access to education and provide wellbeing services. To date, All Heart NZ has diverted over 3.5 tonnes of goods from landfill and helped more than 430 communities across Aotearoa, having raised or saved over NZ$9 million.
In 2019, 975,000 tonnes of e-products, including household appliances, were estimated to have entered the Australian market. Approximately 54% of all e-waste is currently estimated to be collected in Australia, with 80% of what is being collected going to recycling. Collection of e-waste is therefore a key enabler of the recycling of e-waste.
We offer customers free removal and recycling when we deliver a new appliance and mattress for them. Our delivery team will pick up your old item and bring it back to our local distribution centres. From there, we work with scrap metal yards across the country to ensure the collected appliances are safely and responsibly recycled. Since the start of this program in 2005, we have recycled more than 80,000 tonnes of appliances and e-waste.
In regards to mattresses we are members of the Australian Bedding Stewardship Council and partner with Soft Landing, who ensure that 75% of the mattress will be recycled and turned into things such as roof sheeting, carpet underlay and much more.
We are committed to improving the circularity of the products we sell and are working through additional measures to reduce and repurpose appliances to prevent them from becoming waste including re-selling aged and superseded stock through our partner business Home Clearance.
Whether it’s shopping with us, working in our operations or being a supplier to our business, we want our stakeholders to know that we are actively working to manage and mitigate any negative social and environmental impacts of our operations and supply chain. We are fully committed and hope this to be a path of collaboration and shared responsibility, to work towards traceability and transparency in the supply chain. To find out more about our responsible sourcing approach, review our FY23 Modern Slavery Statement and our Supplier Code of Conduct.
We recognise that there is a carbon impact associated with our business and in 2021, we undertook our first carbon footprint analysis baselining scope 1 (direct) & 2 (indirect) and scope 3 (our value chain emissions) to understand our carbon footprint. We are now working through our strategy to mitigate our emissions and reach our 2030 target, which is to achieve net-zero operational emissions (scope 1 & 2) and 45% overall reduction (scope 1, 2 & 3), against the 2020 baseline.
We give back to build happy and resilient communities and contribute to improving safety, homelessness, health, youth, reconciliation and the environment, by contributing to and engaging with various organisations including Touched by Christopher, Dignity, Lou’s Place and Mary’s House. We also proudly support the Australian Indigenous Mentoring Experience and their annual Hoodie Day.
In 2021, we completed a comprehensive review of the material social and environmental issues and opportunities to our business, and to key internal and external stakeholders. Our review has informed our Sustainability Strategy and commitments, identifying where we can have the most positive impacts on our customer, our people, our communities and the planet.
To find out more about Sustainability Strategy 2025 please review it here.
To review the progress we have made against our strategy, please view our Sustainability Progress Report here.
If you want a delivery, installation or warehousing partner that will treat your customers how you do, and do justice to your brand, give us call on +64 9 870 6922 (New Zealand) to discuss your specific requirements. Or send us an email…
In our industry, customer satisfaction and loyalty are rated with what’s called a Net Promoter Score (NPS). This is an industry benchmark, used by the majority of Fortune 1000 companies and virtually every major e-commerce vendor around the world.
Winning Services has a significantly higher NPS than the average for Australian logistics companies. As you can see, we take customer service very seriously.
* Winning Services Net Promoter Score Survey, May 2023